Shipping policy

Shipping Policy

 PRODUCT FRESHNESS

We hold the highest quality standards of freshness and quality. To ensure that you receive all your products in optimal condition we carefully pack them in an insulated Styrofoam box with dry ice and/or reusable ice gel packs. This packaging is designed to maintain full product freshness while in transit. Our stringent packing methods and temperature control packaging allows us to guarantee that our products will remain fresh and in their original condition when they are delivered to your door. Please be available to receive your shipment so that you can inspect it and refrigerate or freeze perishable items as soon as possible.

 SHIPPING & PROCESSING TIMES

Orders have a 1-3 business day processing time. Shipping cut-off time may change during national and school holidays. Please note that delays may occur during transit due to weather conditions, product availability, national holidays, and other factors. No orders ship on Saturday, Sunday or on national holidays. At this time we are unable to offer delivery to P.O. boxes, or APO/FPO addresses.

 SHIPPING RATES

Shipping prices are estimated shipping rates that are charged on most orders, however depending on the items in your order the final shipping charge may at checkout. The final amount for shipping will be calculated for your order and displayed when you check out.
Multi-Shipment Order Shipping Rates
Depending on the items in your order, some orders may require that specific items ship separately, due to the packaging requirements of that item. In the event that your order contains multiple shipments, you will be shown the different shipments on the basket page and during checkout. Shipping costs for multi-shipment orders are charged per the shipping tables above and then multiplied by the number of shipments.

INTERNATIONAL SHIPPING

We do not accept returns of perishable items. We can accept returns of non-perishable items as long as you call us within 24 hours of having received your order. We will be happy to arrange for a return of the product, if that product is still in its original packaging - we cannot accept returns of opened or partially consumed items. To make sure that you are satisfied with the product you receive, inspect the contents as soon as they arrive. Please contact us at orders@nosetotail.org to arrange any return. We can, at our sole discretion, arrange a store credit or exchange for you once you have spoken with one of our customer service representatives. We cannot accept returns that have not been authorized, so we urge you not to refuse delivery or send back items without calling us first.

We are not responsible for products that spoil due to: packages left at the door for extended periods of time, packages sent back to freight location because nobody was available to sign for them, or delays in delivery times due to incorrect or incomplete addresses. We also cannot be responsible for an item you return that never arrives to us or arrives damaged, so please make sure you insure any returned packages.

More questions?
If you have any other questions or concerns, please email us at orders@nosetotail.org and our customer service representatives will be happy to assist you.