Frequently Asked Questions

Got questions? We've got answers.

Everything you need to know about our products, ingredients, shipping, and policies. Can't find what you're looking for? Email us.

Shipping & Orders

Getting your order to you

How long does shipping take? +

Orders typically ship within 1–2 business days of being placed. From there, delivery takes 3–4 business days depending on your location. You'll receive a tracking number as soon as your order ships.

Do you ship internationally? +

We currently ship within the United States only. If you're in Canada and interested in placing an order, please email us at orders@nosetotail.org and we'll do our best to help you find a solution.

Is shipping free? +

Yes, we offer free shipping on all orders over $75. For orders under $75, a standard shipping rate applies at checkout.

Can I change or cancel my order after placing it? +

If you need to make a change or cancel, please email us at orders@nosetotail.org as soon as possible. We process orders quickly, so we can't guarantee changes once an order has been packed, but we'll always do our best to help.

My order arrived damaged. What do I do? +

Please email us at orders@nosetotail.org with a photo of the damage and your order number. We'll sort it out promptly.

Body Care

Tallow balms, soaps & more

Do your beef tallow products expire? +

Our beef tallow body care products do not expire. Tallow is naturally stable and doesn't go rancid the way plant oils do. We recommend storing them away from direct heat and sunlight but there's no expiry date to worry about.

Will tallow products smell like beef? +

No. Our tallow is carefully rendered and processed to remove any meat odor. The unscented products have a very faint, neutral fat scent that disappears completely after absorption. The scented products smell only of their essential oils.

Are your products safe for sensitive skin? +

Yes. Tallow is actually one of the most skin-compatible ingredients available because its fatty acid profile mirrors human sebum. If you have very sensitive or reactive skin, we recommend starting with an unscented product (any Belle Plaine variant) and doing a small patch test before applying more broadly.

Can I use Skin Food on my face? +

Absolutely! Many customers use it as their primary face moisturizer. A pea-sized amount is enough for the entire face. If you have acne-prone skin, start with the unscented Belle Plaine formula and introduce slowly. Most people find their skin adjusts within a couple of weeks.

Is Baby Balm safe for newborns? +

Yes. Baby Balm is formulated with just three ingredients, grass-fed tallow, organic coconut oil, and organic jojoba oil and is gentle enough for newborn skin from day one.

My tallow balm has melted. Is it still okay to use? +

Yes, completely fine. Tallow melts at around body temperature, so it will soften in heat or warm cars. Just let it cool and solidify at room temperature, or put it in the fridge for 10–15 minutes. The product is completely unaffected by this.

Pure Oyster

The supplement that's just food

Is Pure Oyster safe if I have a shellfish allergy? +

Most shellfish allergies are reactions to crustacean shellfish (shrimp, crab, lobster) not mollusks like oysters. However, if you have a confirmed molluscan shellfish allergy, please consult your doctor before taking Pure Oyster.

How is Pure Oyster different from a regular zinc supplement? +

Most zinc supplements are isolated minerals stripped of the cofactors that make zinc usable. Pure Oyster provides zinc in a whole-food matrix alongside copper, selenium, iodine, B12, and 55+ other trace minerals in the ratios nature intended.

Can I take Pure Oyster if I'm pregnant or breastfeeding? +

Oysters are a whole food and many of the nutrients they provide are especially important during pregnancy. That said, we always recommend consulting your healthcare provider to confirm the right dose and approach for your specific situation.

Biltong & Droewors

Real beef. Nothing artificial.

What's the difference between biltong and beef jerky? +

Biltong is air-dried at room temperature for 7 days, jerky is rapidly dehydrated at high heat. Biltong uses no sugar, no nitrates, and no preservatives beyond a vinegar cure. The result is a significantly more tender texture and a much cleaner ingredient list.

What is Livervors and does it taste strongly of liver? +

Livervors is our droewors recipe with 30% grass-fed beef liver blended in. It doesn't taste overpoweringly of liver, the traditional spices, vinegar cure, and 7-day air-drying mellow the flavor significantly.

Returns & Refunds

Our returns policy

What is your return policy? +

Returns are accepted on a case-by-case basis. To be eligible, products must be unopened and unused. If you've received something damaged, wrong, or defective, please email us at orders@nosetotail.org with your order number and we'll make it right.

How do I start a return? +

Email us at orders@nosetotail.org with your order number and reason for return. We'll respond within 1–2 business days with next steps. Please don't send anything back without contacting us first.

Ingredients & Sourcing

What's in our products

Are your products made with synthetic ingredients? +

No. Every product we make is formulated without synthetic chemicals, preservatives, emulsifiers, fragrance compounds, or artificial anything.

Where are your oysters sourced from? +

Our oysters are wild harvested from the clean, cold waters of the Irish Atlantic coast. Every batch is third-party tested for zinc, copper, B12, selenium, iodine, heavy metals, and microbiological safety before it ships.

Are your essential oils actually organic? +

Each product page lists which essential oils are certified organic (marked with *) and which are not. We never use synthetic fragrance compounds or 'natural flavors' only pure essential oils.

Still have questions?

We're one email away.

Our team responds to every message within 1–2 business days.

orders@nosetotail.org